Refund & Returns Policy – Nerd PC (Oman)

Last Updated: October 2026

At Nerd PC, we want you to be fully satisfied with your purchase. This policy explains when and how returns, exchanges, and refunds are handled.

1) Returns of Unused Products

  • Unopened and unused products may be returned within 7 days from the date of receipt.
  • Products must be:
    1. Unused and in their original condition.
    2. In their original packaging with all accessories/manuals included.

Returns cannot be accepted for the following:

  1. Discounted products or products included in promotional offers (unless the product is defective).
  2. Hygiene-sensitive products (such as headsets, mouse pads, and similar products) after the packaging has been opened.
  3. Digital products, software, or licensed activation codes.
  • If a customer returns a product in good condition after opening the packaging, and the product is still in a condition that allows it to be resold without any signs of use or damage, Nerd PC reserves the right to deduct a 20% restocking and repackaging fee from the product's value.

2) Damaged or Defective Products

  • If you receive a damaged or incorrect product, please notify us within 48 hours of receiving the order, and no later than 15 days, as stipulated by the Consumer Protection Law.

  • The product will be returned through our delivery partners, with a period of up to three days provided for the product to be collected and inspected.

  • We will arrange for the product to be inspected, after which we will:

    • Provide a replacement at no additional cost, or

    • Issue a full refund if a replacement is not available.

3) Refunds

  • Refunds are issued only after the returned item has been received and inspected.

  • Approved refunds will be processed within 24-48H to your original payment method (bank transfer, card, or wallet, depending on method used).

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer.

4) Shipping Costs

  • If the return is due to our error (defective or wrong item), we cover the return shipping cost.

  • If the return is due to customer preference (change of mind, wrong order placed), the customer bears the return shipping fee.

5) Exchanges

  • Exchanges are possible for the same product model (if stock is available) or for a different item of equal value.

  • If the replacement product costs more, the customer must pay the difference.

6) Process for Returns & Refunds

  1. Contact us via info@nerdpc.om or WhatsApp within the allowed timeframe.

  2. Provide your order number, product details, and reason for return.

  3. Our team will confirm eligibility and provide return instructions.

  4. Ship the item back or arrange collection (if available in your area).

  5. Once received and approved, your refund/exchange will be processed.

7) Warranty Claims

  • Certain products may be covered by manufacturer warranties.

  • Warranty claims should follow the terms specified by the manufacturer or distributor.

  • Products covered by a warranty will be clearly indicated at the time of sale. Not all products are covered by a warranty.

8) Final Notes

  • Nerd PC reserves the right to refuse returns if the product does not meet the conditions outlined above.

  • This policy complies with the Consumer Protection Law in Oman and is designed to ensure fair treatment for both customers and our business.

Contact Us

For any questions about this Privacy Policy, please contact us:
Email: info@nerdpc.om
Phone: +968 92449791